FAQ

Thoughty Signature Collections

We offer a selection of gift collections, beautifully packaged and ready for gifting.

Packaging

Great care is put into the presentation of every gift from Thoughty.  Each gift is packed by hand and wrapped beautifully.  Website photos are good representations of how your gift will look.  We want your gifts to be perfect, so we may take creative liberties when we wrap your gift to ensure a beautiful presentation. 

Enclosure Notes  

All gifts come with a complimentary handwritten note if you choose to include one.  You can draft your message during checkout, so please look for that opportunity.

Receipts 

Receipts are emailed to the sender.  We never include receipts or packing slips in our gifts.  Also, we never include the price except in the rare case that a price tag cannot be removed without damaging an item, which may be the case, for example, with books.

Accounts

The main reason you must create an account before completing a first purchase is to distinguish your information, such as your address, from the recipient's information.  This keeps our records clear.  Plus, this will make it easier when you come back!

Processing  

Please allow 1-3 days for gift orders to be processed.  If you need an order by a specific date, please email hello@thoughtygifts.com and we will try our best to make it happen.

Local Delivery 

Hand delivery in New Hanover County is included.  If your gift recipient is local, it will be our pleasure to deliver it personally.  Deliveries to Pender and Brunswick counties are available for an additional fee.  Gifts will be delivered within 4 days from placing your order, and often sooner.

We do not currently have a pickup option.  However, we are happy to bring your purchase to you under our delivery terms if you prefer to give it to your recipient personally.

Shipping

We ship anywhere in the United States (including Alaska and Hawaii).  We are committed to giving you the best delivery experience possible; therefore, we have a flat delivery fee for each gift, no matter where you’re ordering from or shipping to (within the US).  Gifts will be shipped within 4 days from placing your order, and often sooner.

International Shipping

Our flat rate shipping fee covers shipping within the US only.  We are happy to ship internationally for an additional fee.  Contact us at hello@thoughtygifts.com and we’ll make it happen.

Alert!  Do Not Open Until...

Tell us in the notes at checkout to do so and we’ll add our “Don’t open until _________” to the front of the package.  Please remember that orders require 4 days processing before shipping.  If you’re in a rush, email us at hello@thoughtygifts.com and we’ll do our best to make it happen for you.

Holiday Gifting

For particularly busy times of year, we recommend you order as early as possible.  Also, check the website for cutoff dates.

Returns and Exchanges

Due to the love and time we put into designing and packaging each gift individually, all sales are final.

My Email Address

We use your email address to provide order confirmation, delivery tracking and communications pertinent to your order.

Mailing List

We hope you want to stay in touch! Just scroll to the bottom of this page to sign up for periodic emails with important announcements and exciting promotions.

 

More questions?  We are here to help and would love to chat.  Contact us at hello@thoughtygifts.com.